Important Information about Email Spam

Email Spoofing of our email addresses

It has recently come to our attention that we, like many other organisations, are the victims of spammers who are forging / spoofing our email addresses. This is a misrepresentation of our good name, which is totally beyond our control and we very much regret that we cannot stop it.

We do not send, and have never sent, spam email of any sort. We strongly oppose the act of "spamming" or sending unsolicited email. If you have received such spam email which appears to come from us then we apologise, and we assure you these emails have nothing to do with Pronuptia Birmingham.

What is Email Spoofing? (Faking or Forging)

"Email Spoofing" is a recent nasty trend in email spam. It is a practice used by many spammers to falsify the header information in their email advertisements. By changing the header information someone can make the email appear to come from whoever they choose. By stealing the email or website identities of many people on the Internet, spammers are using them to send millions of pieces of junk advertising or offending emails. A spoof email will look like it came from a genuine source, but with a made up name. In our case an example would be wxyz@pronuptiabirmingham.co.uk

How you can help us to stop the Email Spoofing

If you receive spam emails that look like messages sent by pronuptiabirmingham.co.uk and you wish us to look into it, please do the following:

Report the spoofed email to us at report-spam@pronuptiabirmingham.co.uk

If possible, send the original spoofed email to us as an attachment (the method of doing this depends on which email program you are using). Sending the email as an attachment is the best way to preserve the "header information," which makes it easier for us to trace the true origin of the forgery.

If you are unable to send the message as an attachment, then an alternative is to forward the email to us. To track the actual sender of a particular message, we need the "extended headers" information. If you simply forward an email message, the headers will be lost, so please try to copy-and-paste the message header from the spam message and send it in the body copy of your email message, if you are able to do so.

Please note that we will not be able to respond to all of the spam reports we receive. We cannot guarantee that we will be able to stop the spoof/spam emails, but any information you can forward to us will be helpful.

Remember, you should never respond to requests for personal information that may be contained in the forged email.

Please don't do anything which might result in pronuptiabirmingham.co.uk being wrongly labelled as a spammer.

Thank you for your help and understanding